Frequently Asked Questions

Everything you need to know about fine writing instruments and ink.

How do you ensure my ink bottles won't break during shipping?

We take pride in our 'Goulet-proof' packaging. Every bottle of ink is securely wrapped in bubble wrap and placed in a custom-fit box to ensure it arrives safely at your doorstep.

What is your return policy for fountain pens?

We offer a 60-day return policy for most items. If you have inked a pen and are not satisfied, please contact our customer service team to discuss a partial refund or exchange options.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on the weight of your order and your specific location.

Can I request a nib inspection before my pen is shipped?

While we do not perform a full 'ink-up' test on every pen, our team conducts a visual inspection to ensure the tines are aligned and there are no obvious manufacturing defects before shipping.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my order?

Once your order has been packed and scanned by the carrier, you will receive an automated email containing your tracking number and a link to monitor its progress.